Shipping Policy

Last Updated: October 1, 2026

At Couplift, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are processed after successful order confirmation and payment verification.

Orders are typically processed within 1–2 business days.

Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.

In certain situations, order processing may take longer due to high order volumes, inventory verification, operational requirements, or unforeseen circumstances.

Shipping Coverage

We currently ship across most serviceable locations within India.

Delivery availability may depend on courier partner serviceability in your area.

We reserve the right to refuse shipment to locations that are not serviceable by our logistics partners.

Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

These timelines are estimates only and are not guaranteed.

Actual delivery times may vary depending on location, courier performance, weather conditions, public holidays, operational delays, or other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Couplift may offer free shipping promotions on selected orders, products, or order values.

Such promotions may be modified or discontinued without prior notice.

Order Tracking

Once your order has been shipped, you will receive shipment confirmation and tracking details through email, SMS, or other available communication channels.

Tracking information may take up to 24–48 hours to become active after shipment.

Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

• Incorrect address
• Incorrect phone number
• Customer unavailable
• Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-shipment of returned orders.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible locations and eligible orders.

Couplift reserves the right to disable COD for specific products, locations, customers, or order values at its sole discretion.

Address Accuracy

Customers are responsible for providing accurate shipping information.

Couplift shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details provided by customers.

Delayed Deliveries

While we work with reliable shipping partners, delays may occasionally occur.

Couplift shall not be held liable for delays caused by:

• Courier partners
• Weather disruptions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• Events beyond reasonable control

Damaged Packages

If you receive a package that appears visibly damaged during transit, we recommend:

• Taking photographs of the package immediately.
• Contacting our support team as soon as possible.
• Retaining all packaging materials until the issue is reviewed.

Each case will be evaluated individually.

Lost Shipments

If your shipment appears lost in transit, please contact our support team.

We will coordinate with the courier partner to investigate the shipment status and provide appropriate assistance.

Shipping Restrictions

We reserve the right to:

• Refuse shipment to certain locations.
• Cancel orders due to logistical limitations.
• Restrict shipping for regulatory, operational, or compliance reasons.

In such cases, customers will be notified and eligible payments will be handled according to applicable policies.

Contact Information

For shipping-related questions, please contact:

Brand Name: Couplift

Operated By: RUDRA ENTERPRISES

Email: coupliftstore@gmail.com

Phone: +91 7389897581

Address: Gwalior, Madhya Pradesh, India

By placing an order through our website, you acknowledge and agree to this Shipping Policy.