Refund policy

Refund, Return & Cancellation Policy

Last Updated: October 1, 2026

At Couplift, customer satisfaction is important to us. This Refund, Return & Cancellation Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.

Order Cancellation

Orders may be cancelled before they are shipped.

If you wish to cancel an order, please contact us as soon as possible at coupliftstore@gmail.com.

Once an order has been shipped, it cannot be cancelled and will be subject to the return eligibility conditions described below.

Couplift reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, operational issues, or other legitimate business reasons. In such cases, eligible payments will be refunded to the original payment method.

Return Eligibility

We offer a return window of 30 days from the date of delivery for eligible products.

To qualify for a return:

The product must be unused and unopened.
The product must be returned in its original packaging.
The product must include all original labels, seals, and accessories.
Proof of purchase or order confirmation must be provided.
A return request must be submitted within 30 days of delivery.

Returns sent without prior approval may not be accepted.

To initiate a return request, contact:

Email: coupliftstore@gmail.com

Non-Returnable Products

For hygiene, safety, and quality control reasons, the following items are generally not eligible for return:

Opened supplements
Used wellness products
Personal care products after opening
Products with broken seals
Products damaged due to misuse
Customized or personalized products
Gift cards
Promotional or clearance items unless defective

As Couplift sells wellness and personal care products, returns may be refused if the product has been opened, consumed, tampered with, or used.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

A damaged product
A defective product
An incorrect item
A missing item

please contact us within 48 hours of delivery with:

Order Number
Product photographs
Packaging photographs
Description of the issue

Our team will review the request and provide an appropriate resolution, which may include replacement, refund, or store credit where applicable.

Return Process

To request a return:

Email us at coupliftstore@gmail.com.
Include your Order Number and reason for return.
Wait for return authorization and instructions.
Ship the approved return as instructed.

Returns received without prior authorization may not be accepted.

Exchanges

If you wish to exchange a product, please contact our support team.

Exchange requests are subject to product availability and eligibility requirements.

In many cases, the fastest solution may be to return an eligible product and place a new order separately.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method used during purchase.

Refund processing timelines:

Refund Approval: Within 3–7 business days after inspection
Bank/Card/UPI Processing: Typically 5–10 business days

Actual processing times may vary depending on the payment provider, bank, or financial institution.

Cash on Delivery (COD) Refunds

For Cash on Delivery orders, approved refunds may be processed through:

Bank Transfer
UPI Transfer
Other approved refund methods

Customers may be required to provide valid banking or UPI details for processing COD refunds.

Return Shipping

If a return is approved due to:

Wrong item shipped
Damaged item received
Defective product

Couplift may bear the return shipping cost.

For all other approved returns, return shipping charges may be the responsibility of the customer.

Refused Deliveries

If a customer refuses delivery without a valid reason or repeatedly fails delivery attempts, Couplift reserves the right to deduct applicable shipping and handling charges from any eligible refund.

Wellness Product Disclaimer

Due to the nature of wellness, supplement, and personal care products, individual experiences and results may vary.

Products purchased from Couplift are not eligible for refunds solely because expected personal results were not achieved.

Contact Information

Brand Name: Couplift

Operated By: RUDRA ENTERPRISES